E-Repair's specialized technicians are located in various Italian regions and through the use of specific Mobile Units
They are able to quickly reach the customer's plant and have spare remanufactured parts to restore the plant in the shortest possible time.
E-Repair technicians are constantly trained and certified on new generation and obsolete products.
ON-SITE TECHNICAL ASSISTANCE at the customer's plant:
EASY TECH: Assistance by a qualified technician carried out in standard times.
EASY TECH Express: Provides an emergency service, available within a few hours of the call, based on the availability of the technician.
REMOTE TECHNICAL ASSISTANCE
EASY LINE: Provides telephone support from a techncian
EASY LINE Visio: It is the ON-SITE augmented reality service with remote competence that allows
remotely coordinate the maintenance technician who is on the system in restoring the line.
° Reduction of system recovery times.
° Support from specialized and expert technicians for the effective resolution of the fault.
° Certain intervention times and costs.
° Reduction of the environmental impact due to travel and the possibility of contagion from Covid.